We aim to provide you with the highest standard of holistic dental care at Leven Vale Dental. However, we are open to any criticism you may have so that we can improve our services. It is part of our duty as dental professionals to take note of complaints and improve our services.
What to do if you’re not happy about our service?
- We aim to ensure everyone is happy with their experience of our services. Therefore, every complaint is taken seriously & be dealt with promptly and courteously so that the matter is resolved as quickly as possible.
- If we make a mistake we will apologise, quickly and fairly. Of course, our aim is to learn from any of our mistake and promptly develop systems in place to avoid any repeat of such shortcoming.
We acknowledge complaints in writing, usually within 5 working days & seek to investigate and resolve the complaint within 15 working days. If we do not meet these targets, we will let you know & explain why there has been a delay. A comprehensive report of your complaint will be kept on record.
- The people responsible for dealing with complaints are our lead dentist Dr Kareem Siddiqui and Ms Margaret Lax from our reception team. If a complaint concerns clinical care or charges this is usually passed to your own dentist unless you prefer otherwise.
We take pride in the dental care we provide to our patients & naturally feel disappointed if we cannot meet the high standard that you come to expect of us. However, we are ready to stand corrected if we have fallen short in any area of our service. Please allow us the first opportunity to address your concerns by either filling the form below or by sending your complaint to firstname.lastname@example.org